Service User Handbooks

Guides for people who use our services

Service User Handbook 133Kb

Contents
What is North Derbyshire Women’s Aid?
What is floating support?
What do staff do?
Equal Opportunities
Confidentiality
Making a complaint
Getting involved
Advocacy

Residents Handbook 145Kb

Contents
What is North Derbyshire Women’s Aid?
Arrival and settling in
What do staff do?
Supporting Children
Equal Opportunities
Confidentiality
Making a complaint
Getting involved
Advocacy
Information relating to your tenancy:-

• Your licence agreement
• Claiming Housing Benefit
• Paying your rent or charge
• Repairs
• Drug and substance misuse
• Anti-social behaviour
• Stopping harassment
• Emergency Information